Cancellation Policy
We understand that plans can change. Our flexible cancellation policy is designed to be fair for both guests and property management.
Refund Schedule
14+ Days Before Check-in
Most flexible option
Cancel your reservation 14 or more days before your check-in date and receive a complete refund of all payments made.
7-13 Days Before Check-in
Partial refund available
Cancellations made 7-13 days before check-in will receive a 50% refund of the total booking amount.
Less than 7 Days
No refund available
Cancellations made less than 7 days before check-in are not eligible for a refund due to the short notice period.
Special Circumstances
We understand that unexpected situations can arise. In certain circumstances, we may consider exceptions to our standard cancellation policy.
Emergency Situations
- Medical emergencies
- Natural disasters
- Travel restrictions
Required Documentation
- Medical certificates
- Official travel advisories
- Insurance documentation
Cancellation Process
Contact Us
Email or call us immediately with your cancellation request
Review & Confirm
We'll review your request and confirm the refund amount
Process Refund
Refunds are processed within 5-7 business days
Need to Cancel or Have Questions?
Contact us immediately for unexpected situations. We're here to help and will work with you to find the best solution.