Cancellation Policy

We understand that plans can change. Our flexible cancellation policy is designed to be fair for both guests and property management.

Refund Schedule

14+ Days Before Check-in

Most flexible option

100%
Full Refund

Cancel your reservation 14 or more days before your check-in date and receive a complete refund of all payments made.

7-13 Days Before Check-in

Partial refund available

50%
Partial Refund

Cancellations made 7-13 days before check-in will receive a 50% refund of the total booking amount.

Less than 7 Days

No refund available

0%
No Refund

Cancellations made less than 7 days before check-in are not eligible for a refund due to the short notice period.

Special Circumstances

We understand that unexpected situations can arise. In certain circumstances, we may consider exceptions to our standard cancellation policy.

Emergency Situations

  • Medical emergencies
  • Natural disasters
  • Travel restrictions

Required Documentation

  • Medical certificates
  • Official travel advisories
  • Insurance documentation

Cancellation Process

1

Contact Us

Email or call us immediately with your cancellation request

2

Review & Confirm

We'll review your request and confirm the refund amount

3

Process Refund

Refunds are processed within 5-7 business days

Need to Cancel or Have Questions?

Contact us immediately for unexpected situations. We're here to help and will work with you to find the best solution.